What must Originators of BOC Entries maintain and display in the notice provided to the Receiver?

What must Originators of BOC Entries maintain and display in the notice provided to the Receiver?

• A. Company legal documents
• B. Working Customer Service Telephone Number
• C. Payment authorization forms
• D. Transaction history records

Answer: (B)

Originators of BOC (Back Office Conversion) Entries are required to maintain and display a working customer service telephone number in the notice provided to the Receiver. This is crucial because it ensures that customers have a direct line of communication to address any questions or concerns regarding the transaction. The presence of a customer service number enhances transparency and fosters trust, as it allows Receivers to seek assistance or clarification regarding the payment process or any issues that may arise. This requirement is part of the overall compliance and customer service standards set by NACHA (National Automated Clearing House Association) governing the ACH network, emphasizing the importance of accessibility and support for consumers in electronic transactions.

Originators of BOC (Back Office Conversion) Entries are required to maintain and display a working customer service telephone number in the notice provided to the Receiver. This is crucial because it ensures that customers have a direct line of communication to address any questions or concerns regarding the transaction. The presence of a customer service number enhances transparency and fosters trust, as it allows Receivers to seek assistance or clarification regarding the payment process or any issues that may arise.

This requirement is part of the overall compliance and customer service standards set by NACHA (National Automated Clearing House Association) governing the ACH network, emphasizing the importance of accessibility and support for consumers in electronic transactions.